Return & Refund Policy

Last Updated: October 2026

At Diamond Qrusir, we aim to provide high-quality engine oils and lubricants and a reliable shopping experience. This Return & Refund Policy explains when products may be returned, replaced, or refunded.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product received is different from the product ordered.
• The package is missing an item.
• The product is otherwise eligible for return under applicable law.

Return requests should generally be submitted within 7 days of delivery.

2. Conditions for Return

To be eligible for a return or replacement:

• The product should be unused, wherever applicable.
• The product should be in its original packaging.
• Product labels, seals, and accessories should remain intact where applicable.
• Proof of purchase or order details may be required.
• Photographs or videos of the product/package may be requested to verify the issue.

Certain products may not be eligible for return because of their nature, safety requirements, or applicable laws.

3. Non-Returnable Products

Returns may not be accepted for products that:

• Have been used or opened, where opening makes the product unsuitable for resale.
• Are damaged due to improper handling or misuse after delivery.
• Are returned without the original packaging where packaging is required for verification.
• Are returned after the applicable return period.
• Are otherwise excluded from return under applicable law.

This does not affect any mandatory consumer rights that cannot legally be excluded.

4. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Photographs of the package
• Photographs of the damaged product
• Description of the damage
• Any other information reasonably required to investigate the issue

We may coordinate with the courier or delivery partner to investigate the matter.

5. Wrong Product

If you receive a product different from the product you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or another appropriate resolution.

6. Refunds

If your refund request is approved, the refund will generally be processed using the original payment method where technically possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

Shipping charges may be refundable where the return is due to an error on our part, a damaged product, or another eligible reason.

7. Refund Processing

Once the returned product, if applicable, has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved refunds will be initiated within a reasonable period after approval.

We are not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.

8. Exchanges and Replacements

Where eligible, Diamond Qrusir may provide a replacement instead of a refund.

Replacement availability will depend on product availability.

If the replacement product is unavailable, we may provide another appropriate resolution, subject to the circumstances and applicable law.

9. Return Shipping

Where the return is due to a defective, damaged, or incorrect product supplied by Diamond Qrusir, we may arrange or reimburse reasonable return shipping costs, subject to verification.

Where a return is requested for another reason and the return is permitted, applicable shipping costs may be the responsibility of the customer