At Diamond Qrusir, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable.
We generally aim to dispatch orders within 2–5 business days.
Processing times may take longer during:
- Weekends and public holidays
- Sales or promotional periods
- High order volumes
- Unforeseen operational circumstances
Customers will receive relevant order or shipping updates where available.
2. Shipping Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Delivery times are estimates and are not guaranteed.
Remote or difficult-to-reach locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.
Shipping charges may vary depending on:
- Delivery location
- Order size or weight
- Shipping method
- Courier service
Any applicable shipping charges will be the responsibility of the customer unless otherwise stated.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Contact phone number
Diamond Qrusir will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete address information provided by the customer.
5. Order Tracking
Where tracking is available, customers may receive tracking information after the order has been dispatched.
Customers can use the tracking details provided by the applicable courier service to check the status of their shipment.
6. Delivery Delays
Although we aim to deliver orders within the estimated time, delays may occur due to circumstances beyond our control, including:
- Courier service delays
- Severe weather
- Natural disasters
- Transportation disruptions
- Public holidays
- Strikes or other operational disruptions
- Incorrect address or contact information
- Government restrictions or other unforeseen circumstances
Diamond Qrusir will make reasonable efforts to assist customers in case of a delivery delay.
7. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable or the delivery information is incorrect, the courier may attempt delivery again or return the package to us.
Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address or customer-related delivery failure.
8. Damaged or Missing Packages
Customers should inspect the package when it is delivered.
If the package appears damaged, opened, or tampered with, please document the condition of the package and contact us as soon as possible.
If an order is reported as missing or damaged, we may request:
- Order number
- Delivery details
- Photographs of the package/product
- Courier tracking information
- Other relevant information required to investigate the issue
We will coordinate with the applicable courier service and take appropriate action based on the circumstances.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.
Please provide your order number and relevant photographs or details so that we can investigate and assist you.
10. International Shipping
Unless specifically stated on the website, Diamond Qrusir currently focuses on shipping within India.
If international shipping becomes available, applicable shipping charges, delivery times, customs duties, taxes, and other import-related charges will be communicated where applicable.
11. Changes to Shipping Policy
Diamond Qrusir reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions regarding shipping, delivery, tracking, or your order, please contact us:
Diamond Qrusir
Phone:
9441449990
9441416990